- Customers may return unopened and unused products within 7 days of the product arrival date.
- The customer is responsible for shipping costs (both ways) and a 15% restocking fee will be charged.
- Under NO circumstance are returns accepted for any custom made product (see Custom Product return policy below)
- If your product is broken or defective please review the product's warranty coverage and fill out our Warranty Form.
- All returns require a fully completed, submitted, and LookOurWay accepted "Return Request Form". Once the return request has been reviewed we will email you a link to the return label.
Custom Product Return Policy:
Under NO circumstance are returns accepted for any custom-made product. This includes custom Air Dancers®, custom Feather Flags, custom giant inflatables, custom banners, custom tablecloths, custom sidewalk signs, custom inserts, custom pop-up tents, custom LED pillars, custom inflatable costumes, and all other LookOurWay custom made products.
If you have any additional questions or you can’t find the information you need, give us a call at (866) 586-3888 Monday to Friday: 7:30 am - 5:00 pm PST or reach out to us via email SUPPORT@LOOKOURWAY.COM.